We help anywhere divergent needs collide among stakeholders who have ongoing relationships.
Situation and Organizational Assessments
Whether internally for your company or externally across multiple stakeholders, we'll analyze an issue to help you understand risks and opportunities.
A situation assessment is a process to identify issues, stakeholders, power dynamics, wants, needs, opportunities, and risks. The situation assessment will give you a clear understanding what is happening, what could happen, and what you can do about it. This tool is finite, results in recommendations, and will inform you on risks and opportunities to support decision-making and successful initiatives.
An organizational assessment takes the elements of a situation assessment and applies it to the teams and systems of organizations. The organizational assessment will evaluate organizational conflict competencies, individual conflict competencies, team dynamics, communication and trust issues, as well as organizational systems and functions that create organizational culture.
By understanding these issues, the organizational assessment can identify active and latent conflict risks, opportunities for problem solving and improving strengths, and make recommendations to improve team effectiveness and organizational performance.
Dispute Resolution System Design
We design and implement internal or external dispute resolution systems or grievance mechanisms that will allow you to know when problems arise and address them at the lowest level possible.
Conflict is a natural phenomenon in governance, elections, and development activities. Dispute resolution systems can be used to minimize the costs and negative outcomes of conflict.
A Dispute Resolution System is a set of actions to be taken, communication channels to be used, and individuals to be assigned when conflicts emerge and grievances are filed. By having this system in place stakeholders (e.g. community members) know what to do when a dispute arises and organizations (e.g., governmental offices) have a prepared protocol to ensure the issue is dealt with quickly and effectively.
MBB Consulting can build a Dispute Resolution System and launch its operations.
Mediation, Facilitation & Community Dialogue
We'll help you resolve a crisis or efficiently and effectively negotiate when you have several parties that all need something different.
Mediation and facilitation are the core Alternative Dispute Resolution Services. They have many things in common such as the use of a third party neutral to assist parties in the use of interest-based negotiation and other ADR techniques. So, too, are these processes distinct from one another.
Mediation is a problem-solving process, while facilitation is a decision-making process. Whether your issue exists between companies and communities, inside organizations, or among governments and societies, we can deliver the appropriate ADR service.
Training & Capacity Building
We'll build capacity so you are equipped to be more effective in conflict resolution and communication techniques
MBB Consulting and Mediators Beyond Borders International have been providing trainings as a core part of their mission for over a decade to thousands of training participants.
Core Makeup of Our Training
MBB Consulting's trainings are based on Adult Learning Principals and the belief that when building dispute resolution skills "doing" must accompany learning. All out trainings are experiential with numerous opportunities to apply lessons and practice skills.
MBB Consulting Training Programs
We can customize training programs to meet your specific needs. We do have several core trainings that can be modified or delivered off the shelf. Our core trainings include:
- Environmental Conflict Management & Stakeholder Enagement
- Dispute Resolution for Better Decision Making
- Advanced Mediation Techniques in International Development
- Women in Mediation
We have trained government officials, private sector employees, tribal leaders, judiciaries, religious leaders, law enforcement officers, community leaders, ex combatants, community dispute resolution specialists, and many others.
Case Study: Environmental Sustainability Government Program
Client: Governmental Agency
Services: Negotiation, Mediation, Capacity Building, Meeting Facilitation, Support for project visibility study
The client sought to address the issue of outdated taxi cabs and the task of how to update the the fleet from gasoline powered to natural gas. Over three years, an MBB Consultant established a communication system among stakeholders and the Government to achieve agreement between taxi drivers, local government, Ministry of finance, World Bank, National Banks and the Vehicles Companies. MBBC advanced the organizational needs by promoting good relations between all stakeholders and by facilitating open communication when problems arose.
Some of the estimated long term impacts of this project included: improved air quality, enhancement of public health, government capacity building, increase in the taxi driver’s income, and overall enhancement of the traffic system.