To build relationships and solutions that advance community needs, business interests, government accountability, and socially responsible development
MBB Consulting believes in making a positive impact on the world. We believe in both collaboration and maximizing one's self-interest. We believe in long term objectives. And, we believe those in a conflict must be involved in its solution.
We provide conflict management and stakeholder engagement services to companies and governments. Our collaborative services improve development and public works projects and strengthen decision making and performance in organizations.
What makes us unique is that we are a global network of local practitioners and partners. Our parent company, Mediators Beyond Borders International, has worked for a decade across the globe. Through that work, we have built relationships with governments, community groups, civil society organizations, companies, and international organizations. And our practitioners live and work across all points of the world. We are an international group with local roots, interests, and experiences.
Location: Southern California, USA
Client: Large company (Management, Human Resources, Employees)
Services: Mediation, Conflict Assessment
Summary: When conflict among a group of employees had reached a point where communication was almost non-existent MBB Consulting was brought into intervene. There was considerable bitterness and anger between the group, and problems were continually cropping up requiring excess supervision, resulting in inferior work performance. After being met with initial resistance, a Consultant met with each plumber individually to discover the source of the conflict, assess what might be done to resolve it, and act as an agent of communication between opposing sides. Consultants worked to validate their concerns, translate angry statements into neutral language, reframe their problems so as to permit solutions and modeled a positive attitude towards their conflicts. Though a series of facilitated dialogue, an MBB Consultant assisted management in negotiating an agreement with the employees which resulted in their grievances being withdrawn.
Some of they key outcomes from the services included creating a framework for proposing and adopting collaborative, win-win solutions and fostering an environment of improved relationships, mutual respect, and communication.