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Dennis Phua

GM, MBB Consulting

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Case Study: Improving Inter-Agency Government Communication and Conflict Resolution

Industry: Environmental

Client: Governmental Agency

Services: Negotiation, Mediation, Capacity Building, Meeting Facilitation, Raising awareness

A governmental agency sought to enhance the Ministry of Environment Employees, Mid level management and Top Management and Directors capacity and capabilities to be more active towards the local environmental problems. MBB Consultants used various conflict resolution techniques to improve the lines of communication and increase cooperation and coordination between the different departments at the Ministry of Environment. Some of the outcomes of the work included redefining the Ministries mission, objectives, and mandate, improve employee awareness of their duties, and enhance the Mid level management, Top Management, and Directors capacity and capabilities to analysis, evaluate and plan to achieve their missions.